Shipping policy

SHIPPING POLICY

We ship to Canada and the United States.

Preparation: please allow 2 to 5 business days for your order to be prepared (up to 7 days for puffer jackets).

Delivery: about 3 to 7 business days in the United States and 7 to 14 business days in Canada after shipping.

Free shipping on orders over $125 CAD in Canada and $90 USD in the United States. Otherwise, shipping costs are shown at checkout. A tracking number is emailed to you as soon as your order ships.

An order may arrive in several packages.

Import duties or taxes may apply depending on the destination.

Address: please check your address before paying. A package lost or returned because of an incorrect or incomplete address will be reshipped at your expense.

Package not received: email us within 21 days of the expected delivery date and we will investigate with the carrier.

Holiday orders: check our order deadlines, posted on the homepage in December.

Questions: zroowear@gmail.com