Refund policy

RETURN AND REFUND POLICY

We do not accept returns or exchanges for a change of mind or a wrong size or colour. Please check our size guide before ordering.

Defective, damaged or wrong item: email us at zroowear@gmail.com within 30 days of delivery with your order number and a clear photo of the issue. There is no need to send the item back. We will send you a free replacement. If a replacement isn't possible (for example, a product that is no longer available), we will refund you.

Package not received: if your package hasn't arrived within the delivery times in our shipping policy, email us within 30 days of the expected delivery date. We will investigate with the carrier and, if the package is lost, send you a free replacement.

Shipping address: please check your address before paying. If a package is lost or returned to us because of an incorrect or incomplete address provided at checkout, reshipping will be at your expense.

Normal variations: slight differences in colour compared to your screen, in measurements (under 1 inch / 2.5 cm) or in logo placement are normal and are not defects.

Cancellations: an order can be cancelled free of charge within 12 hours of purchase. Email us at zroowear@gmail.com. After that, your order is being prepared and can no longer be cancelled or changed.

This policy does not affect your statutory rights, including under Québec's Consumer Protection Act.